Did you know that businesses spend 90% of their marketing budgets attracting new customers rather than engaging and customizing the experience of their current customers in an effort to keep them? In this economy of shrinking resources the key to being successful is utilizing your limited resources to your best advantage.
Kevin Thompson, CEO and owner of Inspired Communications LLC, is a Customer Service, Six Sigma Process Improvement Expert and Business Strategist. He leverages more than 25 years of experience in customer service, leadership and process improvement management, inspiring staff and leaders to optimal performance. Acknowledged for transforming a unionized staff of 50 with mediocre customer service skills to be the leading department for customer service in the organization, Kevin has demonstrated expertise that he wants to share with your organization.
A multi-award winning professional speaker Kevin has been honored by Toastmasters International (a communications and leadership club) as a distinguished communicator and leader. A district speech contest winner for two consecutive years in a pool of more than 5,000 people in New York and New Jersey, Kevin graduated from Rutgers University with a Masters in Public Administration, a Six Sigma Black Belt in process improvement, a member of the National Honor Society for Public Affairs & Administration, and an undergraduate degree from Tufts University
Kevin Thompson MPA DTM